Returns and cancellation policy

Last updated: September 2026

1. Return window

You may return rolls bought online from Ammacom Tech (Pty) Ltd within 14 days of delivery or collection for a refund, provided that:

  • the rolls are unopened and in their original packaging;
  • the rolls are in a condition that permits resale; and
  • you notify us in writing at [email protected] within the 14-day window, quoting your order reference.

2. Damaged on arrival

If a roll arrives damaged, or the delivery does not match your order, email [email protected] within 48 hours of delivery with your order reference and photographs of the packaging and the damage. We will arrange a replacement or a refund at no cost to you.

3. Non-returnable items

  • Rolls that have been opened, cut, installed or exposed to weather.
  • Rolls or sizes ordered specially for you on a written quote.

4. Return freight

You pay the return freight and are responsible for the rolls until we receive them, so please use a service that provides tracking. You may instead return the rolls in person to Unit 10, Manhattan Office Park, 16 Pieter Street, Centurion, by arrangement.

5. Refunds

  • Refunds are made to the original payment method (the card used at checkout through Yoco).
  • We process the refund within 10 business days of receiving and inspecting the returned rolls. Your bank may take a further few days to show it.
  • A credit note is issued against the original tax invoice.

6. Cancelling before dispatch

To cancel an order that has not yet been dispatched or collected, email [email protected] with your order reference. If the order has not been prepared, we cancel it and refund you in full.

7. Your statutory rights

Nothing in this policy limits the rights you have under the Consumer Protection Act or the Electronic Communications and Transactions Act, including the right to return goods that are defective or not as described.

8. How to return rolls

  1. Email [email protected] with your order reference and the reason for the return.
  2. We confirm whether the return is accepted and send the return address and instructions.
  3. Pack the rolls securely in their original packaging and send them, or bring them to us by arrangement.
  4. Once we receive and inspect the rolls, we process your refund.

9. Contact

Ammacom Tech (Pty) Ltd
Unit 10, Manhattan Office Park, 16 Pieter Street, Highveld Techno Park, Centurion, 0157
Email: [email protected]

Policy version 2026-09, subject to confirmation.